Privacy Policy

At HollowManor, accessible through our online store, the privacy of our customers and visitors is one of our top priorities. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase on our website.

If you have any questions about this policy, you can contact us at:

  • Email: hollowmanor@outlook.com
  • Phone: +34 618 998 470
  • Address: Calle Calabria 165, 08015 Barcelona, Spain

Information We Collect

When you visit our store or make a purchase, we may collect certain types of personal information, including:

Identification Information

  • First and last name
  • Shipping and billing address
  • Email address
  • Phone number

Payment Information

Payments are processed through secure payment providers. We do not store your full credit or debit card details.

Device Information

When you visit our website, we automatically collect certain information, such as:

  • IP address
  • Web browser
  • Time zone
  • Cookies installed on your device
  • Pages or products you view

Order Information

When you make a purchase, we collect the information needed to process your order, including:

  • Products purchased
  • Payment information
  • Shipping address
  • Contact details

How We Use Your Information

We use the information we collect to:

  • Process and manage orders
  • Provide customer support
  • Communicate with you about your order
  • Detect potential fraud or risk
  • Improve the shopping experience
  • Send promotional or marketing information, if you have authorized it

Data Sharing

We may share your information with third parties only when necessary to operate our store, for example:

  • Service providers
  • Shopify, our e-commerce platform
  • Payment gateways
  • Shipping and logistics companies
  • Marketing and analytics tools

These providers only use the information necessary to deliver their services.

We may also disclose information if required by law or if necessary to protect our rights.

Cookies

Our site uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve the user experience
  • Personalize advertising

You can disable cookies in your browser settings.

Marketing and Communications

If you subscribe to our communications, we may send you:

  • Special offers
  • Product launches
  • Promotional content

You can unsubscribe at any time using the unsubscribe link included in our emails.

Data Protection

We take reasonable security measures to protect your personal information against:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Destruction

However, no method of transmission over the Internet is completely secure.

Data Retention

We will retain your personal information only for as long as necessary to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

User Rights

Depending on your country or region, including the European Union, you may have the right to:

  • Access your personal data
  • Request the correction of your data
  • Request the deletion of your data
  • Restrict the processing of your data
  • Object to the use of your data for marketing

To exercise any of these rights, you can contact us at: hollowmanor@outlook.com

International Data Transfers

If you are located outside Spain, please note that your information may be transferred to and processed in countries where our service providers operate. By using our site, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The most recent version will always be available on this page.

Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, you can contact us at:

  • HollowManor
  • Calle Calabria 165, 08015 Barcelona, Spain
  • Email: hollowmanor@outlook.com
  • Phone: +34 618 998 470